Talking Mental Health Can Feel Awkward — But It's An Opportunity We Have to Seize

It’s been a landmark few years for mental health visibility and awareness — conveniently just as mental health for so many people amid a global pandemic has been at an all-time-low. That said, when it comes to bridging the gap between awareness and access to resources, we still have a ways to go. Mental health is still a younger science and we’re still learning how our minds, bodies, nervous systems, histories and environments contribute to each person’s unique experience — but that also means that a lot of folks still think that mental healthcare — or needing help in general — isn’t for them.

That’s an issue that the Ad Council’s Seize the Awkward campaign, first launched in 2017, hoped to tackle with their latest PSA — calling attention to the folks who might be struggling but might be unwilling or unable to acknowledge their struggles or seek help until they’re already in a crisis. But getting that message out in a way that might actually resonate and stick with people before things become that painful or dangerous — and reach both those struggling and those who love them and want to be part of their support system? That’s a unique challenge.

“Mental health is a really broad topic, right? In this case, we drilled down to focus on the young adult population,” as Margaret Files Vice President, Marketing and Communications at Ad Council shared during her talk at SXSW. “We first launched this campaign in 2017 and mental health among young people was already emerging as an issue then… And, as we’re all aware, in the wake of the pandemic, the mental health crisis is only kind of deepening and broadening across our country.”

We’re not all marketers, obviously, but Files’ insights in how the marketing strategy worked for this PSA is something that us — regular people who care about mental health and the chance to support our communities and loved ones — can really learn from.

“We all know in the world of communications, it’s really hard to reach someone with a communication campaign when they’re already in crisis, or when they’re at risk of crisis. So the Aha! moment for us was ‘let’s activate that network of peers.’”

“We all know in the world of communications, it’s really hard to reach someone with a communication campaign when they’re already in crisis, or when they’re at risk of crisis,” Files said. “So the Aha! moment for us was ‘let’s activate that network of peers.’”

And that’s where the campaign really shines in showing what this kind of support system can really look like. When the not-currently-struggling, support system folks are targeted and are able to see examples of how person living with mental illness can have their feelings dismissed or overlooked but then also see models for how to break through the discomfort to really check in and show up for them when they’re going through it, they’re able to not only offer that support, but also prime themselves to imagine receiving that support in the event they are ever in a similar situation. It’s a sneaky and cool way to get a lot of folks on-board and primed to do the most good — and an impressive and well-informed call-to-action.

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